View topic - Prizm will not turn on

by **flyingfisch** » Tue May 15, 2012 6:13 pm

OK, just wondering if anyone else ever had this happen to them.

I had my PRIZM attached to the computer via USB and after about 10 minutes the turn off screen displayed (you know, the white one with the casio logo on it). I did not have it in receive mode. It didn't turn off, it was stuck at that screen. none of the buttons would "wake it up" so I pressed the reset button on the back. The screen went blank.

I unplugged it from the computer and tried to turn it on with AC/on. nothing. I popped all the batteries out and put them back in. nothing. I tried plugging it back into the computer and pressed the reset button. still nothing. I even tried popping the batteries while it was plugged in and replacing them and it still won't turn on.

Can anyone help me?

by **SimonLothar** » Tue May 15, 2012 6:56 pm

Is it still possible to invoke the bootcode OS updater?

simultaneously holding down F2, 4 and Ac/ON and pressing the RESTART-button (the calc should show a blank display after releasing the keys) and finally pressing 9 and x consecutively (hold down 9 and x about a second each).

If this display occurs

*********************
*
* OS ERROR
*
* Please update OS.
*
*
*********************

you can update the calculator with one of the available updaters.

If it does not work at once, be patient and try the key sequence several times before giving up.

by **flyingfisch** » Tue May 15, 2012 8:48 pm

No, the key combo does nothing. Do you think this is a hardware failure or a software failure?

Also, I emailed casio. I also have my proof-of-purchase so the warranty is still good. I can ship the calc to casio for $5.35.

by **SimonLothar** » Wed May 16, 2012 5:51 am

flyingfisch wrote:No, the key combo does nothing. Do you think this is a hardware failure or a software failure?

If even the bootcode OS updater does not come up any more, it most probably is a hardware failure.

by **flyingfisch** » Wed May 16, 2012 2:03 pm

I have just taken out the batteries. I am going to leave them out for 4 hours and see what happens.

Casio replied:

Flyingfisch,
It sounds like you tried the correct procedures.
Try brand new batteries and then press the reset button?
If that doesn't work, here is the support information link.
http://www.casio.com/support
Best Regards
John Andersen
Technology Coordinator
Education Division
CASIO AMERICA, INC.
570 Mt. Pleasant Ave
Dover, NJ 07801
P 973-361-5400 x 1509
F 973-537-8969
C 973-271-1305
email: jandersen@casio.com
http://www.casioeducation.com
Simply calculate the difference
P please consider the environment- do you really need to print this e-mail?

From: flyingfisch [mailto:flyingfisch@toppagedesign.com]
Sent: Tuesday, May 15, 2012 1:22 PM
To: Andersen, John
Subject: Casio PRIZM will not turn on

Hello,

I had my PRIZM attached to the computer via USB and after about 10 minutes the turn off screen displayed (you know, the white one with the casio logo on it). I did not have it in receive mode. It didn't turn off, it was stuck at that screen. none of the buttons would "wake it up" so I pressed the reset button on the back. The screen went blank.

I unplugged it from the computer and tried to turn it on with AC/on. nothing. I popped all the batteries out and put them back in. nothing. I tried plugging it back into the computer and pressed the reset button. still nothing. I even tried popping the batteries while it was plugged in and replacing them and it still won't turn on.

Is there anyway I can fix this or should I send it to casio?

--
flyingfisch

by **helder7** » Wed May 16, 2012 3:51 pm

one year ago, my fx9860 had a hardware problem with screen (the screen only worked connected to the pc - usb)

I went to repair services and they had to give me another calculator

by **flyingfisch** » Wed May 16, 2012 6:58 pm

helder7 wrote:one year ago, my fx9860 had a hardware problem with screen (the screen only worked connected to the pc - usb)

I went to repair services and they had to give me another calculator

Did you have to ship the calculator to them?

by **helder7** » Thu May 17, 2012 3:28 pm

flyingfisch wrote:Did you have to ship the calculator to them?

no, I bought my calculator in a store that gives technical assistance

by **flyingfisch** » Wed May 23, 2012 6:47 pm

After emailing them some more (the girl at costomer support told me on the phone that I had to send a notarized letter to them, and i didn't want to do that), I got this reply:

flyingfisch,
I will be sending out a return Fed Ex Label to you. Please use this label to send in your Prizm FXCG10 to our Service Dept. They will either repair it or replace it.
If you have any other questions let me know.
Gina Pezza
Education Marketing Support
CASIO AMERICA, INC.
570 Mt. Pleasant Ave. Dover, NJ 07801
973-361-5400 ext. 1573 Fax: 973-537-8961
Edutemp1@casio.com

by **Purobaz** » Thu May 24, 2012 11:02 am

and i didn't want to do that

Why ?
They will send you a new Prizm. There isn't any risk.

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